Health Comes First: Humana Negotiations
Important information for patients with Humana health insurance
We continue to negotiate for a fair agreement but remain far apart with Humana, despite our best efforts, Humana has continued to delay progress and has yet to offer a proposal that meets MercyOne’s needs. If we cannot reach an agreement before January 1, 2025, Humana may force MercyOne hospitals, facilities, and doctors out-of-network.
Humana’s current reimbursement does not adequately cover the true cost of care we provide. We are asking Humana to do its part to protect the care our patients, Humana members, deserve. MercyOne is committed to providing high-quality patient care, which depends on fair payment from insurers.
We know this situation is stressful, and we're working tirelessly to reach an agreement with Humana, but we need Humana to put patients first. Thank you for your continued trust in MercyOne; we'll keep you informed as negotiations progress.
We believe Health Comes First
We know how important it is for you and your family to receive care from the trusted doctors, nurses and staff at MercyOne. As a not-for-profit, local care provider, we work tirelessly to care for our patients and communities. We also continue to reduce costs and implement efficiencies to ensure we can continue providing top-quality care to our patients. We are asking health insurers to put patients first just like we do. Without them doing their part, access to care is at risk. MercyOne provides high-quality care in our community while doing our part to make health care affordable – in 2023 alone, we've invested $200.7 million. Meanwhile, Humana has made it increasingly difficult for us to invest in the medical innovations, technologies, and programs patients rely on by delaying patient care or refusing to pay for care altogether. As one of the nation’s largest and most profitable health insurers, we need Humana to protect patient care and access. We are asking Humana to put patient health over their wealth. For us, Health Comes First.
Frequently Asked Questions
You deserve access to high-quality health care
At MercyOne, we believe our community members deserve options for high-quality care, and we are proud to be one of Iowa’s most trusted health care providers. That’s why we’re working to protect our ability to serve patients for generations because health comes first.
If you do not find the answers to your negotiation-related questions on this site, please contact us directly via this website through our contact us page or call our patient line:
- 563-293-5050 (MercyOne Genesis locations)
- 515-448-8450 (all other MercyOne locations)
This website will be updated as our negotiations continue, so please check back for the most up-to-date information.
