MercyOne Mason City Urgent Care

Save Your Spot  Virtual Care  View holiday hours

Our Urgent Care locations offer two scheduling options; save your spot in line for an in-person appointment or book a virtual visit. Walk-ins are always available. 

To schedule a virtual care (Telehealth) where you can see an Urgent Care provider from anywhere that is convenient for you. All you need is a smart phone, tablet or computer with a camera. 

How does virtual care (Telehealth) work?

A virtual visit connects you with a MercyOne provider on a digital device using the internet and video/audio.

1. After booking your appointment, you’ll receive an appointment confirmation via text message. If necessary, please complete registration using your device.
2. Once you’re registered, you will receive a phone call from MercyOne to collect any additional necessary information.
3. When your provider is ready to see you, an appointment invitation will be delivered via text message.
4. Use appointment invitation instructions to begin your visit.

For your virtual visit, you will need the following:

• A quiet, private and well-lit location.
• High-speed internet paired with a smartphone, tablet or computer with a camera and speaker.