Become a Volunteer

Volunteers strenghthen our MercyOne circle by offering personalized care and supporting our health care teams.

Anyone over the age of 16 can apply to be a volunteer. You will be interviewed and placed according to your interests, qualifications and needs of the hospital. A general orientation and training for your specific role will be coordinated prior to your start date, and it is required that you keep patient and hospital information confidential. Once you start, you will receive one free cafeteria meal on the days you volunteer.

Stengthen our circle as a volunteer.

Email Alyssa Boziel at alyssa.boziel@mercyhealth.com.

SHIIP/SMP Volunteer Opportunity: Counselor

We are looking for a Senior Health Insurance Information Program (SHIIP) and Senior Medicare Patrol (SMP) counselor to assist our community members with understanding their Medicare benefits.

By becoming a SHIIP/SMP volunteer Medicare insurance counselor, you can:

• Feel satisfied knowing you help Iowans make the best decisions for them, save money and gain a better understanding of Medicare.
• Develop new skills or enhance your existing knowledge with excellent training and resources.
• Give back to your community and make lasting connections.

What makes a good counselor?


SHIIP/SMP volunteer counselors enjoy tackling new challenges and learning new information. They gain satisfaction from helping people, are happy to work with diverse populations and value being an objective and trusted source of information. As we learn to connect in new ways, comfort learning new computer skills is also important. Don’t worry – SHIIP/SMP provides excellent training and resources to assure SHIIP/SMP volunteers are prepared and have the tools they need for the counseling and community education.

Become a SHIIP/SMP Medicare counselor.

Call 563-589-9002 or email Tom Bechen at tom.bechen@mercyhealth.com or Jess Smith at smitjesl@mercyhealth.com.