Clinic Bill Questions
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Sample Bill
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How can I pay my portion of the bill?
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MercyOne Northeast Iowa offers the following payments options:
- Check or money order: Please make check or money order payable to MercyOne, and include your guarantor number on your check. Mail to: MercyOne Dept #20, PO BOX 7115, Indianapolis, IN 46207-7155
- Cash: If paying cash please go to the facility where you received the services or one of our cashier locations:
- MercyOne Waterloo Medical Center, drop box located across from the hospital Admission desk.
- MercyOne Oelwein Medical Center, located in the Admissions/Registration area
- MercyOne Cedar Falls Medical Center, located in the Admissions/Registration area
- Credit card: We accept MasterCard, VISA or Discover cards. We also accept debit cards with these logos.
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When do I become responsible for my bill?
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You are responsible for your bill at the time you receive services from the clinic. We ask that you pay your co-pay at the time of service. We ask that all remaining patient balances be paid once you receive the bill.
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Who can I talk to with questions about my bill?
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Billing representatives are available to help you with any questions or concerns you may have about your bill. Representatives are available Monday through Thursday, 8 a.m. to 8 p.m. and Friday, 8 a.m. to 5 p.m., and can be reached at 319-272-1599 or 877-643-9413, or you can email IACentralBillingOffice@mercyhealth.com.
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How can I get a copy of my bill?
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Please contact the Billing Office at 319-272-1599 or 877-643-9413 to request a copy of your itemized bill. If you are leaving a message, please include the guarantor number from your statement.
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Why do I receive two bills when I see a MercyOne clinic physician?
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Medicare patients seen by a MercyOne physician are billed under Hospital-Based Physician status. This means that Medicare patients are billed in two parts - a physician fee billed by your MercyOne clinic and an outpatient facility services fee billed by Waterloo Medical Center. Questions can be directed to 319-272-1932 or 319-272-1933.
