Hospital Portal Frequently Asked Questions
What is MyMercy?
Similar to online banking or other websites people use every day, MyMercy is an online tool that allows you to manage your health care information 24 hours a day, seven days a week, when it’s convenient for you.
Why is MercyOne Siouxland Medical Center offering it?
MyMercy will serve as an important new way for patients to engage with and understand their health information 24/7.
How much does it cost?
MyMercy is free to use and is a service of MercyOne Siouxland Medical Center.
Is my medical information safe on MyMercy?
Absolutely. MyMercy uses the latest security measures to ensure that details about a patient’s health stay between them, the hospital and their care team.
When I log-in, the sign-in screen says “Cerner Health.” What is Cerner Health?
Cerner Health is the inpatient hospital clinical system used for the development of MyMercy.
What if I have questions about the portal, my MyMercy account or my medical records?
Call our Support Center at 1-877-448-1721. Please do not call your primary care physician. My doctor’s office uses something similar called NextGen.
Do I have to sign up for MyMercy if I use the one in my doctor’s office?
Yes. The “patient portal” system used by some doctors and MyMercy are separate and distinct systems that do not at this time “talk” to one another. You will need a cell phone in order to register. MyMercy can only assist patients with health information related to their stay at MercyOne Siouxland Medical Center.
Why do I need to re-register for a MyMercy account?
How do I re-sign up MyMercy account?
- Verify your identity by entering your legal first name, legal last name and date of birth.
- Verify your email address and set up a username and password.
- Select three security questions. Be sure to supply answers that are not easy for others to guess or discover.
- If your first name, last name and date of birth that was used for registration matches an existing patient record, a PIN will be sent to your phone that you'll need to enter online to verify your identity.
- Once your identity is verified, you'll be able to access your patient record.
