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Non-Discrimination Policy

Discrimination is Against the Law (Section 1557 Non-Discrimination)

MercyOne complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. MercyOne does not exclude people or treat them differently because of race, color, national origin, age, disability or sex.

MercyOne provides free aids and services to people with disabilities to communicate effectively with us, such as:

    • Qualified sign language interpreters.
    • Written information in other formats (large print, audio, accessible electronic formats, other formats).

MercyOne provides free language services to people whose primary language is not English, such as:

    • Qualified interpreters.
    • Information written in other languages.

If you need these services, contact your medical center and they will assist you.

If you believe that MercyOne has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at:

U.S. Department of Health and Human Services


200 Independence Avenue SW


Room 509F


HHH Building Washington, D.C. 20201

1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at https://www.hhs.gov/ocr/index.html.

 

For questions, contact your local MercyOne medical center:

MercyOne Cedar Falls Medical Center: 1-800-481-3293 (interpreter service), 319-272-5353

MercyOne Centerville Medical Center: 515-247-8255

MercyOne Clinton Medical Center: 563-244-5676, Angela.knox@mercyhealth.com

MercyOne Des Moines Medical Center: 515-643-2861, Fax 515-247-4259, contact information

MercyOne Dubuque Medical Center: 563-589-8000, askdq@mercyhealth.com

MercyOne Elkader Medical Center: 563-245-7013, learn more

MercyOne New Hampton Medical Center: 641-394-4121 

MercyOne North Iowa Medical Center: 641-428-7000, contact information

MercyOne Oelwein Medical Center: 1-800-481-3293 (interpreter service), 319-272-5353

MercyOne Primghar Medical Center: 712-279-5859 (interpreter service), 712-279-2534

MercyOne Siouxland Medical Center: 712-279–5859 (interpreter service), 712-279-5653

MercyOne Waterloo Medical Center: 1-800-481-3293 (interpreter service), 319-272-5353

MercyOne West Des Moines Medical Center: 515-643-2861, Fax 515-247-4259, contact information

MercyOne complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex.

 

English

ATTENTION: If you speak English, language assistance services, free of charge, are available to you. Call 1-641-428-7000 (TTY: 1-641-428-7763).

Español (Spanish)

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística.

繁體中文 (Chinese)

注意：如果您使用繁體中文，您可以免費獲得語言援助服務。

Tiếng Việt (Vietnamese)

CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn.

Bosnian

Pažnja: Ako govorite Bosanski, besplatne uluge prevodjenja su Vam na raspolaganju.

Srpsko-hrvatski (Serbo-Croatian)

OBAVJEŠTENJE: Ako govorite srpsko-hrvatski, usluge jezičke pomoći dostupne su vam besplatno.

Deutsch (German)

ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung.

ةيبرعلا (Arabic)

ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان.

ພາສາລາວ (Lao, Laotian)

ໂປດຊາບ: ຖ ້ າວ ່ າ ທ ່ ານເວ ົ້ າພາສາ ລາວ, ການບໍ ລິ ການຊ່ ວຍເຫຼື ອດ້ ານພາສາ, ໂດຍບໍ່ ເສັ ຽຄ່ າ, ແມ ່ ນມ ີ ພ ້ ອມໃຫ ້ ທ ່ ານ.

한국어 (Korean)

주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다.

िहंदी (Hindi)

ध्यान द�: य�द आप �हदी बोलते ह �तो आपके ि◌लए मुफ्त म� भाषा सहायता सेवाएं उपलब्ध ह।

Français (French)

ATTENTION: Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement.

Deitsch (Pennsylvania Dutch)

Wann du [Deitsch (Pennsylvania German / Dutch)] schwetzscht, kannscht du mitaus Koschte ebber gricke, ass dihr helft mit die englisch Schprooch.

ภาษาไทย (Thai)

เรียน: ถา้คุณพดูภาษาไทยคุณสามารถใชบ้ริการช่วยเหลือทางภาษาไดฟ้รี

Tagalog (Tagalog – Filipino)

PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad.

unD (Karen)

LALE: Ñe kwōj kōnono Kajin Ṃajōḷ, kwomaroñ bōk jerbal in jipañ ilo kajin ṇe aṃ ejjeḷọk wōṇāān.

Русский (Russian)

ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода.

Kunama

ABBAREDA: Kunama gunununa nishaya kosima jambinummabbu totogeda shon nitena. 

Nepali

नेपाल�� ध्यान ददन ◌ु ◌ोस:◌् तपाइर्लं ◌े नेपाल�� बोल्न ◌ु ◌ुन्छ भने तपाइ��को ननम्तत भाषा स ◌ायता सेवा रू न��नःशुल्क रूपमा उपलब्ध छ ।

Somali

FIIRO GAAR AH: Hadii aad ku hadasho Somali, kaalmo luuqadeed oo bilaa lacaga ah, ayaa kuu diyaar ah.

Swahili

MUHIMU: Ikiwa unazungumza Kiswahili, huduma za usaidizi wa lugha zinapatikana kwako bila malipo.

Kreyòl Ayisyen (French Creole): ATANSYON:  Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou.

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