Virtual Care - Telehealth
Sometimes you need to see a provider quickly, without leaving the comfort of your home. With MercyOne virtual care, you can connect with a trusted provider from anywhere, giving you the flexibility to receive care wherever and whenever you need it.
Schedule a virtual visit today!
How does virtual care (Telehealth) work?
A virtual visit connects you with a MercyOne provider on a digital device using the internet and video/audio.
- After booking your appointment, you’ll receive an appointment confirmation via text message. If necessary, please complete registration using your device.
- Once you’re registered, you will receive a phone call from MercyOne to collect any additional necessary information.
- When your provider is ready to see you, an appointment invitation will be delivered via text message.
- Use appointment invitation instructions to begin your visit.
For your virtual visit, you will need the following:
- A quiet, private and well-lit location.
- High-speed internet paired with a smartphone, tablet or computer with a camera and speaker.
During virtual visits, providers can prescribe or adjust medications, review test results, coordinate additional treatment options and assess whether further care is needed, as well as much more.
When to choose virtual care:
- Cold/cough/flu
- Strep throat
- Heartburn
- Urinary tract infection
- Pink eye
- Sinus infection
- Shingles
- Migraine
- Heartburn
- Tooth pain
- Gout
- Seasonal allergies and more!
Once you find a provider you wish to visit with, please call the provider's location to schedule a virtual care visit.
Once you find a provider you wish to visit with, please call the provider's location to schedule a virtual care visit.
North Iowa Virtual Care
Once you find a provider you wish to visit with, please call the provider's location to schedule a virtual care visit.
New Hampton Virtual Care
Once you find a provider you wish to visit with, please call the provider's location to schedule a virtual care visit.
Once you find a provider you wish to visit with, please call the provider's location to schedule a virtual care visit.
Frequently Asked Questions (FAQs)
Before Your Virtual Visit
Will my information be safe?
Yes. The Teladoc Health Patient App complies with the Health Insurance Portability and Accountability Act (HIPAA), a U.S. law that protects patient information.
What devices are supported?
- Windows or Apple devices
- Android or iPhone
What browsers are supported?
- Chrome on Windows, Mac OS, iOS, and Android
- Safari on Mac OS and iOS
- Edge on Windows
How do I get invited to a virtual visit?
Your healthcare provider will send you an appointment invitation via text message.
How do I start my virtual visit?
All instructions will be delivered to you via text message.
My provider has canceled my virtual visit. How do I reschedule?
Contact your health care provider to reschedule.
During Your Virtual Visit
Is my visit recorded?
No. Recording your visit is prohibited.
Can my provider prescribe medications during my virtual health visit?
Yes. If a prescription is right for your care, the provider will send a prescription to your pharmacy of choice.
My provider can’t see or hear me. What should I do?
Make sure your camera is on and you’re not on mute.
Can I take a call during my virtual visit?
No. Do not take or receive phone or video calls during your visit as it could end your virtual visit too soon.
Can I use other apps during my virtual visit?
No, do not use any other apps as it can interfere with your visit.
I’m having trouble with my microphone. How can I communicate my provider?
Click the chat icon to type a message to your provider. If the problem persists, feel free to reschedule your virtual visit or visit your provider in person.
After Your Virtual Visit
How do I schedule a follow-up virtual visit?
Contact your healthcare provider or schedule an appointment online.
Where can I get additional help?
Contact your healthcare provider.
Are Virtual Visits Covered by Insurance?
Virtual Visits, also referred to as telehealth, are covered by insurance including Medicare and Medicaid. A co-pay may apply based upon the coverage plan. Virtual Visits can be appropriate as a follow-up visit for an acute condition, medication management for chronic conditions, reviewing test results and other types of visits in which close physical examination is not needed.
Related Providers
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