Pay Bill - Des Moines
Payment - Select Location Where You Were Seen
Selecting the wrong payment center below could result in delay of your bill payment, please choose carefully.
Hospital Iowa Heart Lab Medical Group (Clinic/Physician)
Hospital billing statements will be mailed to you from MercyOne Des Moines or clinics/physician billing from MercyOne Medical Group.
Billing Help & Support
Clinic 888-515-7155 | Hospital 734-343-3065 | Iowa Heart 515-633-3600 | Lab 844-405-9080
Financial assistance may be available. View Program.
Multiple Statements
In some cases, you will receive multiple statements for a single visit because many insurance companies require specific billing information in order to process claims. Some departments at MercyOne issue separate billing statements for physician professional fees, such as radiology and emergency medicine and laboratory services.
When you receive a billing statement for services from MercyOne, please note that the statement may not reflect the entire balance due from all accounts with MercyOne. Any payment made will be posted to the oldest date of service.
Hospital Bills
For charges incurred while in the hospital, an itemized summary statement will be mailed to the person responsible for payment (i.e., the guarantor) no later than 30 days after the patient received services. This summary statement will reflect the amount billed to the insurance company.
Once MercyOne has received payment from the insurance company, a follow-up statement will be sent to the guarantor. In most cases, the patient will also receive an explanation of benefits from the insurance carrier, detailing what was covered and what portion is the responsibility of the patient.
Please review the explanation of benefits to:
- Reconcile the payment amounts to those reflected on your summary statement.
- Identify any questions regarding the amounts paid on those particular charges and contact the patient’s insurance company, if needed.
Physician Bills
Expenses related to services provided by MercyOne Physician Services will be billed on a single statement, which will include charges for all members of your family for which the guarantor is responsible for payments.
This statement will reflect expenses that were not covered by the insurance company upon processing the claim. Statements for MercyOne Physician Services are mailed every 30 days. Any balance pending with your insurance carrier will not be represented on the billing statement.
Reasonable payment arrangements may be set up if you are unable to pay the balance in full by contacting our MercyOne clinics billing customer service at 515-643-2519 or 888-515-7155.
Account Follow-up
The hospital utilizes an extended business office that acts on behalf of MercyOne in the event that follow-up is required on your account. If previously established financial arrangements are not kept, or unpaid balances after insurance are not paid, MercyOne medical centers will send your account to this agency. This is not a collection agency.
In many instances, they will try to obtain missed insurance information not given at time of registration.
If no further insurance is available, or there has been an insufficient payment, the extended business office will make every effort to work with you to arrange for payment. If these efforts are unsuccessful, your account may be forwarded to a collection agency.
