Billing FAQs

Following are answers to the most commonly asked questions about billing and insurance.

Should I bring my insurance or Medicare card with me to the hospital and clinics?

Yes. When you register, we will ask you for information about your insurance coverage and have you sign forms for consent for treatment and assignment of benefits. Please bring your card to each visit. 

Will you bill my insurance company for me?

Yes. As a service to you, we will bill your insurance company based on the information you supply at the time of registration.

Do I need to inform my insurance company that I'm going to receive hospital services or testing?

It depends on your insurance policy. It is your responsibility to check with your insurance company about whether or not you need prior approval or authorization before receiving services or as soon as possible in emergency situations.

How do I find out if my insurance will cover my hospital services?

Insurance policies vary. Refer to your insurance or Medicare handbook to learn which services are covered by your plan.  

When do I become responsible for my bill?

You are financially responsible for your bill at the time you receive services. All account balances are due upon receipt of the bill, which indicates that the balance is now due from you.

Many insurance benefits include co-payments.  Please be prepared to pay those at the time of your visit in our clinics. 

Will I get more than one bill?

Physician services provided during your stay or outpatient visit to the hospital are billed separately from your hospital bill.  These services may include physician visits in the hospital, radiology and pathology interpretations, emergency room care, and services provided by specialists or surgeons. 

How will I know if my insurance company has paid on my bill?

Most insurance companies will send an explanation of benefits to its subscriber. In addition, MercyOne will send you a statement indicating any payments received and the amount you are required to pay. The account balance is due upon receipt of your bill.

If you cannot pay the balance within 30 days, please contact us to discuss your account.

What if I do not have insurance?

Consistent with its core values, MercyOne is committed to making quality care affordable to those with limited financial means. To determine if you are eligible for financial assistance, or for help in establishing a payment plan, contact your regional hospital business office.