NextGen Patient Portal Login Tips
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Setting up Patient Portal Account:
Logging in after I have created my own username and password:
- I've created my username and password and it says that it is incorrect.
- I can't remember my username/password now that I created one.
I am not getting the email to activate the patient portal account. What do I do?
When enrolled at the clinic, an activation link was sent to the email address that is on file. Emails can take up to one hour to process. If no link it received within one hour, check all junk/spam folders. If there is still no link received, please contact the clinic.
I've created my username and password and am trying to log into my portal, but it says my username and password are incorrect.
or
I can't remember my username/password now that I have created one.
The NextGen portal provides the opportunity for you to reset your own password. First, click on the link where it says, “I forgot my user name and/or password”.
This will bring up a new screen. Enter the email address that was provided to the clinic or username if known and select continue.
If you entered the correct email address/username, an email will be sent with a link to reset your login credentials. Make note of the username exactly as it appears within the email and click on the “Reset Password Now” link as shown below.
Enter the answer to the security question that populates and select “Continue to Reset Password”.
If the answer typed in does not match what is on file a prompt will appear to try again. If the system will not accept the answer or if the answer is unknown, please contact the clinic.
Enter a new password into the “New Password” and “Confirm Password” fields and select “Save and Enter Portal”. Make sure to include all the required password elements.
