MercyOne Population Health Services Organization

At a Glance

• Year started: 1998
• Leadership: Lillian Dittrick, President
• Chapters or Markets: Central Iowa, Clinton, Genesis, Dubuque, North Iowa, Northeast Iowa, Siouxland
• MSSP: Enhanced, Level B
• Lives Managed: 300,000+
• Providers: 4,300+

MercyOne Population Health Services Organization (PHSO)

Mercy ACO, LLC is doing business as MercyOne Population Health Services Organization (PHSO). For more than 20 years, the team has lead population health and value-based contracting with many years of experience. Created to leverage the organization’s experience in population health and to expand into commercial and governmental value/risk-based programs, MercyOne has grown to more than 20 value-based agreements covering more than 315,000 attributed patients throughout the region.

Since inception, the MercyOne PHSO’s Partnered Provider Network has reduced health care expenditures for Iowans by more than $145 million, working together to improve health, increase patient satisfaction, and lower health care costs for our members and the communities we are privileged to serve.

Population Health Care Management Program Highlights

MercyOne’s nationally acclaimed Population Health Care Management Program (PHCMP) is a core component of MercyOne’s PHSO model. With a continuum of care approach, our team of more than 200 care management colleagues ensures seamless, coordinated care to improve quality, increase satisfaction and contain costs.

All MercyOne clinically integrated networks (chapters or markets) have a single reporting structure for Care Management which allows for standardization and accountability. In the ambulatory environment, this means a cross-functional team of community health workers, health coaches and health coach assistants. While connecting the complex environment of acute and post-acute settings, MercyOne brings together a robust, embedded team of social workers, utilization management, acute case management and post-acute care coordinators.

Care Management staff are proficient in MercyOne’s proprietary health coach training, which brings together addressing social influencers of health, shared decision-making and motivational interviewing, helping patients navigate the complexity of health care and chart their path to improved health.

To learn more about MercyOne, click here