RHM, ACO - Patient Rights & Responsibilities
YOU OR YOUR DESIGNATED REPRESENTATIVE HAVE THE RIGHT TO:
Respectful, Safe, and Informed Care
- Be given compassionate, respectful, courteous care.
- Have your culture and personal values, beliefs and wishes respected.
- Be treated without discrimination based on race, color, national origin, age, gender, sexual orientation, gender identity or expression, physical or mental disability, religion, ethnicity, language or socioeconomic status.
Timely and understandable information.
- A written copy of your rights and responsibilities.
- Access information about the organization, its staff’s qualifications, and contractual relationships by visiting the website at MercyOne.org/ACO or requesting written information by emailing or calling us at the contact information above.
Privacy and Confidentiality
- Have personally identifiable data and medical information kept confidential and to know which entities have access to your private health information.
Effective Communication and Participation in Your Care
- Know the names and roles of the people who are responsible for providing your care.
- Request a different care management staff member by emailing phsopatientfeedback@mercyoneiowa.org or calling 515-358-9102.
- Support by the organization to be involved in, and have your family or designated representative involved in, decisions about care, treatment or services.
- Be informed of and participate in programs and services provided by the organization, even those not covered by your health plan.
- Refuse care, treatment, or services and know what may happen if you refuse.
Tell Us Your Concerns and Give Feedback
- Communicate your concerns or feedback without negatively affecting or interrupting your care by emailing or calling us at the contact information above. Be informed we received your concerns or feedback and notified of any follow-up.
YOU OR YOUR DESIGNATED REPRESENTATIVE ARE RESPONSIBLE FOR:
- Notifying care management staff if you are not able to follow the mutually agreed upon plan of care.
- Providing MercyOne with the information necessary to deliver personalized services.
- Notifying your provider if you decide to remove yourself from programs.
