Billing & Finances - Des Moines

Pay Bill Price Transparency and Estimates Financial Assistance

Clinic 888-515-7155 | Hospital 734-343-3065 | Iowa Heart 515-633-3600 | Lab 844-405-9080

Insurance

At the time of registration, you will be asked to provide either a current insurance card or information about your current insurance carrier, as well as any specific forms or original documentation (claim forms, authorizations, referrals, etc.) required by your carrier. Once we have all of the necessary information, MercyOne will file your claim as a courtesy service.  Otherwise, payment of your entire account will be the patient's responsibility... Learn more

Payment At Registration

MercyOne requests the patient portion of charges be paid at time of registration. The amount varies depending on your insurance coverage. Most policies require patients to pay a deductible and a percentage of the remaining cost of services (co-payments).

MercyOne will make every attempt to verify your insurance benefits prior to service. If possible, we will inform you of the approximate amount you will owe and arrange for payment. If payment at the time of service is not possible, MercyOne will perform services that are indicated to be medically necessary.

MercyOne accepts checks, cash, Master Card, Visa and Discover.

Financial Counseling

MercyOne medical centers have trained financial counselors available to discuss your individual needs. If you do not have insurance or will have difficulty in paying your portion of the bill, the counselors can assist you with your needs in making payment arrangements.  Learn more about financial assistance program.

Regardless, patients will receive necessary medical care and the care will never be based on the patient’s ability to pay.

No Insurance

For our hospital patients without insurance who meet income guidelines, MercyOne offers a discount off our total billed charges. An application for the discount is required. 

Discounted charges are not available for patients who have insurance coverage (such as Medicare, Medicaid, Health Savings Accounts, Health Reimbursement Accounts, Commercial or Private Insurance policies) or applicable to patients who qualify for MercyOne's financial assistance program. Discounts are not applicable to patients' co-payments or deductibles from their insurance policies.

When health services are completed, you will receive a summary of charges. If you will have difficulty paying the amount in full, please contact us.