Email A Patient


At MercyOne, we know how important it is for our guests to hear from loved ones near and far. In today's health care environment, inpatient hospital stays are much shorter than in past years making it difficult for loved ones to mail a get well card to a patient or congratulatory message to a new mom. So we want to help you do the next best thing with our express e-mail messaging! Your message will be printed and hand-delivered to the patient by our Volunteer Services Department.

Simply fill out all the information on the form below using the patient's full, real name and press send. The information will be sent to the Volunteer Services department where it will be printed and hand-delivered to the patient. If an e-mail arrives for a patient who has been discharged, the e-mail will be discarded.

E-mails will be delivered to patients at Waterloo Medical Center, Cedar Falls Medical Center and Oelwein Medical Center between 9 a.m. and 4 p.m. daily, excluding weekends and holidays. Any e-mails arriving after 4 p.m. or on a holiday or weekend will be delivered the following business morning.

E-mails can not be delivered to patients in a Behavorial Health Unit.

Please be aware that your e-mail message will be similar to sending a postcard. We cannot guarantee privacy or confidentiality.